Home Essential Service: Clinical Governance
The clinical governance requirements of the community pharmacy contractual framework (CPCF) cover a range of quality related issues detailed below.
Guidance for pharmacy contractors
The PSNC/NHS Employers guidance summarises the CPCF clinical governance requirements:
The clinical governance approved particulars define specific requirements which are set out in the Terms of Service
Clinical Governance Service Specification (note - this service specification was published in 2004 and has not been subsequently updated. The PSNC/NHS Employers guidance provides an up to date source of information on the CPCF's clinical governance requirements)
Related Resources
Audit
RPS audit templates (RPS members only)
Chaperone Policy
This guidance document summarises the Chaperone Guidance issued by the National Clinical Governance Support Team. It is not mandatory to have in place a chaperone policy, but pharmacy contractors may wish to consider the adoption of a policy in order to protect patients and staff.
Cinical Governance Lead
Each pharmacy is required to have a clinical governance lead, to act as the main contact on clinical governance matters between the pharmacy and the NHS England Area Team.
Complaints
Confidentiality
CPPQ (Patient satisfaction survey)
Patient Safety Incident Reporting
Patient Safety Incident Reporting
NPSA Root Cause Analysis e-learning Package
Seven steps to patient safety for primary care
NPSA Root Cause Analysis e-learning Package
Seven steps to patient safety for primary care
Practice leaflets
Raising Concerns (Whistle Blowing)
Public Concern at Work raising concerns guidance - for those pharmacy contractors who have not yet implemented a policy, there is a policy template available on page 15 of this guidance which has been developed for the NHS.
The Royal Pharmaceutical Society has prepared clinical governance guidance. Whistleblowing is included in its document ‘Reducing workplace pressure through professional empowerment’. The Society has also produced, for its members, guidance on raising concerns and speaking up safely in pharmacy.
The GPhC has created a guidance leaflet which sets out the responsibilities of pharmacy professionals to take action if they believe patients and the public are at risk.