Manufacturer Contingency Arrangements

Manufacturer

Affected Products include

Summary of Contingency Ordering Procedure

Grazax

If a pharmacy has difficulties in obtaining stocks of these medicines from the wholesaler they should contact the ALK Customer Services Team on 01488 686 016, emergency supplies can then be located and dispatched. The Customer Services Team are available 9am to 5.00pm Mon-Thur and 9am to 4.30pm Friday.

If a pharmacy is unable to obtain stock via the wholesale route, they should call Alcon customer services on 0845 601 4096. Alternatively a pharmacy should complete the emergency supply form, and fax it to the emergency supply fax number: 0845 741 9443.

To download the form click here.

If any pharmacy has problems with obtaining stock of any AZ medicine from AAH or Alliance - they should contact the Supply Chain Team on 0800 032 0501. Quick Link: SimplyAZ website

Micardis Micardis Plus
Persantin Retard

If any pharmacy has problems with obtaining stock of Boehringer Ingelheim medicines - they should contact Boehringer Ingelheim customer services on 01344 741101. Alternatively complete the emergency supply form and fax it to: 0845 601 2633

To download the form click here.

If any customer has difficulty in securing Abilify stock for UK patients, please contact BMS Customer Services directly on 01244 586 250.

Pharmacies who have difficulty obtaining Daiichi Sankyo UK Ltd products can contact Daiichi Sankyo UK Ltd Emergency Supply Service on:  Tel: 01483 755133 /Email: emergencyorder@dime-med.com

Alternatively, complete the emergency supply form, and fax it to the emergency supply fax number: 0844 443 2423.

To download the form click here.

If any pharmacy experiences difficulties obtaining stock of Budenofalk 3mg capsules or Salofalk 500mg suppositories, please contact UDG Customer Services on 01773 510123 or alternatively UDG have a web based ordering system which can be accessed online at http://62.189.215.135/wholesaler/startup.php

Contingency or emergency supplies of Ferring products can be obtained via our two distribution partners, AAH and Phoenix. Please contact them directly on the emergency order phone lines, AAH – tel. 02476 625492. E-mail clientsupport@aah.co.uk or Phoenix – Tel 0844 8001 900.

Renagel 
Renvela

If any pharmacy has problems obtaining Renagel or Renvela from their wholesaler they should complete the exceptional supply form, and fax it to Genzyme customer service fax number: 01865 774254.

Exceptional Supply telephone number: 01865 405316

To download the form click here

Topamax
Risperdal
Concerta
Evra
Cilest
Invega

If any pharmacy has problems obtaining Janssen-Cilag products from their wholesaler they should complete the emergency supply form, and fax it to the emergency supply fax number: 01494 567401

To download the form click here.

Lilly UK

Cialis
Cymbalta
Zyprexa

If wholesaler can't supply the product, contact Lilly's emergency ‘Direct 2 Pharmacy' customer service desk which is open Monday - Friday, 8.30am - 5pm (0800 0121178)

Cipralex, Ebixa and Cipramil: Lundbeck products are distributed to the market via Alliance Healthcare.

If Alliance Healthcare cannot fulfil your order for quota products, please contact Lundbeck Customer Service Department on 01908 638935 who will be able to assist you in obtaining emergency supplies for current prescriptions.

Alternatively, complete the Emergency Stock Order Form and fax to 01908 638959. Lundbeck shall from time to time randomly carry out script verification and you may be requested to fax over copies of the prescriptions you require Emergency supplies for. All patient data and prescriber details must be obscured (see: PSNC guidance on prescription verification).

Lundbeck Order Form : Word Version

Azilect: Alliance Healthcare now supply all stock and emergency supplies of Azilect. Please contact your local Alliance Healthcare Service Centre for supply.  

If a pharmacy has difficulties in obtaining stocks of these medicines from Alliance they should contact their Alliance account manager, as stock can be redistributed amongst the Alliance depots. If necessary, they can contact Meda Pharmaceuticals on 0845 4600000, from 8.45am to 4.45pm Mon-Fri

MSD

Januvia
Singulair 

If wholesaler can't supply this product,then please contact MSD customer services on 01992 452094 or FAX MSD customer services on 01992 467270 with the following details:

The name and address of the phamacy
The wholesaler name, branch and account number
Order requirement-product,strength,pack size,number of packs

Delivery will normally be made within 48 hours.

Novartis

Exforge
Femara
 

Products only available via Alliance and AAH.

Novartis is also able to deliver directly to pharmacies with a direct account if there are any supply difficulties with the wholesalers. To order directly call Novartis Customer Care on 08457 419 442, or fax the Novartis Pharmaceuticals Emergency Order Form to 0845 741 9443 (or email it to novartis.customercare@novartis.com). (see: PSNC guidance on prescription verification)  

Deliveries will normally be made within 48 hours of order, depending on location.

If sufficient supplies of product are not available from a pharmacy's wholesaler for any reason, Novo Nordisk can ship direct to a pharmacy if they have a patient prescription to fulfill.

Urgent orders can be placed by phoning Novo Nordisk Customer Care on 0845 600 5055.

Due to supply issues experienced by other alternative manufacturers, there has been a surge in demand for Subutex and Suboxone. RBP are doing everything they can do meet this increased demand and to replenish stock at all wholesalers.

In case of emergency only, please fax Reckitt Benckiser's national distributor UDG, on 01773 810 644 with the following details:

• The name and address of the pharmacy
• Their wholesaler name, address (town) and account number
• Their order requirements i.e. what product /formulation/strength and how many packs

Alternatively, an order can be emailed to csg.udg@udg.co.uk

UDG Customer Services can be contacted on 01773 510123 or 01773 515170.  

Roche

Bonviva
Cellcept
Xenical

If wholesaler can't supply the product, you can contact Roche Customer Care on 0800 731 5711. Delivery will normally be made next working day for orders received up until 16.00, dependent upon location.

Sanofi

Aprovel
Co-Aprovel
Lantus Optiset
Rilutek 

These products are available via three national wholesalers; AAH, Phoenix and Alliance. However if problems are experienced in obtaining these products then the pharmacy should contact Sanofi customer services directly on 0800 854 430 who will in turn facilitate an emergency direct to pharmacy order. 

If any pharmacy has problems obtaining Fosrenol - they should contact Movianto on 01234 248653. Movianto can arrange a next day direct delivery.

A copy of the fax order form can be accessed by clicking on the following link: Movianto Order Form

UCB

Keppra

Vimpat

If wholesaler can't supply the product, then fax UCB's national distributor UDG, on 01773 810 644 with the following details:

• The name and address of the pharmacy

• Their wholesaler name, address (town) and account number
• Their order requirements i.e. what product /formulation/strength and how many packs
• The urgency of the situation (deliveries are usually made within 3 working days but can in exceptional circumstances be made in 2 or 1 working days)

Link: Template Fax Back Form (PDF File)

Alternatively, UDG have set up an electronic ordering system as an alternative to fax orders. This can be accessed online at: http://62.189.215.135/wholesaler/startup.php

UDG Customer Services can be contacted on 01773 510123 or 01773 515170.

Warner Chilcott Ltd have provided the following statement regarding emergency supplies of Actonel:

“Warner Chilcott (formerly Procter & Gamble Pharmaceuticals) does not have a direct ordering system.

We make Actonel available through three wholesalers in the UK - AAH, Alliance & Phoenix and in N. Ireland - AAH, Sangers & Alliance.

If you experience problems sourcing Actonel from any of these wholesalers you can contact us at 0800 0328701 (UK) and 1800 882937 (ROI). You will be asked to try with the wholesalers for three (3) working days from the first call. If you are still unable to get the product from either of the wholesalers we will be able to source an emergency supply.”